Personal Care Home Interpersonal Communication

Question: Discuss about thePersonal Care Homefor Interpersonal Communication. Answer: Introduction Communication is considered to be the most important tool, which helps in increasing the effectiveness of the work processes concerned. The definition of nursing home needs to be understood, it is the desired greatest care of the health that is provided to the different older adults outside of a hospital concerned. The clients or the patients are very much conscious about the treatment that is being provided to them. In order to assist the patients within the health care, the most important are to enhance the communication power of the professionals as to understand the desired requirements of the respective patients. Summary about the Facility While entering into the facility, the environment was very friendly; people were engaged in their respective work and they were cooperating with each other. Neat and clean dining area with clean corridors was available and there were 12 chairs with two large benches for the visitors and the patients those come for regular check up. The set up of the entire area within the nursing home provided a friendly environment for the patients along with the other visitors. The primary focus of everybody was in their respective work and it showed there incenses towards their work processes (Berger, 2014). There were some pots were kept with good plants so as to make the environment good and the patients could feel better. The patient's care was little busy with their respective family members and the direction of the patient area was provided by the receptionist out there with the help of non-verbal communication. Moreover, the arrangement made the environment very friendly and this enhances th e overall effectiveness of the association. Types of Communications used Different types of the communication system were used, such as verbal and non-verbal communication was used between the employees as well as between the patients and the staff members (Fussell Kreuz, 2014). For example, when a patient asked regarding the chamber of the doctor, the receptionist replied in a very polite manner and said, Cabin number 3 on second floor is doctors cabin. Anything else I can help Sir? This revealed the use effective use of the verbal communication. Each of the professionals engaged with the work was professionally trained and they used effective means of communication processes to greet each other before the start of the day. For example of Non-verbal communication, there was a person who was not able to hear properly, so when he asked where is the Toilet room? then one of the staff gently replied with good gesture and showed him the direction to go to the Toilet. Moreover, the nurses and the other professionals were seen to be quite polite and gentle tow ards assisting the patients. A mixture of both non-verbal along with the verbal communication was used and English was considered being the most common language used there. Therapeutic Communication It is defined is the desired communication processes which include face to face communication in order to advance the physical and the emotional well being of the respective patients within the nursing care. This communicational technique is mainly used by the respective nurses in order to provide desired support and required information to the patients. The nurses of his nursing home were using this technique effectively to provide the required information to their patients. Moreover, the primary focus was to understand the desired requirements of the patients and to assist them by communicating the appropriate messages (Vrij, 2014). Therefore, this technique proved to be of great use for communication of the required messages among the patients and the staff members (Parks Faw, 2014). The physical and the emotional transmission of the messages from the nurses helps in increasing the health condition of the patients and the use of this particular communication processes was therefo re effectively used by the nurses as well as by the other professional of the nursing home (Biocca Levy, 2013). Negative Behavior and Ways of Correcting them The medical representative who was working at the storehouse seems to be of different nature and it showed negative behavior when was asked to provide some medicines. He was not willing to execute its duty as per the satisfaction of the patients and their relatives. This type of the behavior critically affects the entire image of the nursing care (Madianou Miller, 2013). Another negative behavior was shown one of the nurses who was professionally trained but was unwilling to attend the patients in case of their need, when she was asked to do so she replied that she follows the order of the doctor only. These behaviors critically show that these two of the people are only professionally attached and this needs to be removed in order to bring out the preferred positive results for the nursing home (Williams et al., 2016). There are certain ways to reduce as the training and monitoring department needs to provide feedback to the management team of the nursing home and strict measures a nd actions need to be taken to enhance their performance based on the feedbacks from the patients. Moreover, both of these people should understand the needs of the nursing home that the primary motive is to assist the patients with great care (Bangerter et al., 2016). These recommendations will help in increasing the desired performance and the negative behavior showed by one of the nurses and the store keeper. Conclusion The paper provides the observation of the nursing home and the different types of the communication system used there by the staff and the patients. The staff members used effective means of non-verbal as well as the verbal communication to communicate with the patients. The primary aim is to assist the patients with great care and the each of the nurses and the other professions starts their day with greeting each other. The receptionist present at the entrance of the nursing home used the technique of non-verbal communication to provide the direction to visit the patient's area and moreover, English has been used s the most common language. Therapeutic communication is the preferred communication procedure which includes face to face communication in order to progress the physical and the emotional well being of the respective patients within the nursing care. Negative behavior of two of the staff members was found and therefore recommendations have been provided to overcome these in order to increase the overall performance of the nursing home concerned. References Bangerter, L. R., Van Haitsma, K., Heid, A. R., Abbott, K. (2016). Make me feel at ease and at home: Differential care preferences of nursing home residents.The Gerontologist,56(4), 702-713. Berger, J. (2014). Word of mouth and interpersonal communication: A review and directions for future research.Journal of Consumer Psychology,24(4), 586-607. Biocca, F., Levy, M. R. (Eds.). (2013).Communication in the age of virtual reality. Routledge. Fussell, S. R., Kreuz, R. J. (2014).Social and cognitive approaches to interpersonal communication. Psychology Press. 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